How to re-send expired credit card payments, either as a card again or as another method
This article applies to US payments only.
US credit card payments cannot be reissued, so the re-issue button is not available for them in any case.
If a card expires (presently 45 days after the date that the initial remittance email was sent to the vendor), you can send the vendor a card payment again or you can send the vendor a payment via cheque or ACH.
- Click on Payments in the top navigation bar
- Select All and find the the Payment to be reissued. Click on the magnifying glass.
- Ensure that the Status of the payment is Failed and the External Status of the payment shows Expired. Do not proceed otherwise.
- Expired cards results in funds being returned via ACH credit to the original source/funding bank account and the LeapAP payments being marked as Failed
- Verify that funds were returned to the original source/funding bank account. This may only happen 1-2 business days after the card expires, rather than immediately when the status changes.
- Delete the original payment from your accounting system (to avoid a sync error when LeapAP subsequently tries to record the new payment)
- Remove the invoice(s) from the LeapAP payment using the Remove button
- Create a new payment
- If the vendor's payment method is still card, a card payment will be created again. If this is undesirable, you can use the payment method override to create a payment using a different method.
- If applicable, have the payment approved
- Complete the Payment Release steps as normal